Support

How Can We Help?

At Monks, we're here to support you on your 84-day journey. If you need anything or have any questions, we're just one email away. Our support team is dedicated to helping you get the most out of the app and ensuring your experience is smooth and rewarding.

Contact Us

Reach out to us at support@bemonks.com

Response Time

We typically respond to all inquiries within 24 to 48 hours.

Urgent Issues

If you have an urgent issue or time-sensitive matter, please mark it as "Urgent" in the subject line of your email, and we'll prioritize your request.

What We Can Help With

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Technical Issues: App crashes, bugs, or functionality problems

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Account Problems: Login issues, password resets, or account management

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Subscription & Billing: Questions about your subscription, billing issues, or refunds

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Feature Questions: How to use specific features or get the most out of the app

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General Inquiries: Feedback, suggestions, or any other questions

Email Tips

To help us assist you better, please include:

A clear description of your issue or question
Your device type and iOS version
Steps you've already taken to try to resolve the issue
Any error messages you've received
Your account email address